Core to our
success is the CT Server
CT Server Software transforms your call centre by providing an
unmatched range of features, resulting in a greater return on investment.
Both user friendly and competitively priced, it provides true inbound
/ outbound call blending, using Intel-dialogic systems compatible
with Windows based technology.
With advanced inbound queue management, predictive dialling and
capabilities, CT Server optimises your resource, enhances revenues,
improves customer service, monitoring, and agent performance analysis.
All of the features you need in a computer telephony environment
are encompassed within the powerful CT Server, the most common of
which are outlined below
Dialling or sequential Preview or Power Dialing increases
agent productivity up to 400% over manual dialing by allowing
agents to speak with live contacts virtually continuously.
Call Blending passes both inbound and outbound calls
to the next available agent practically eliminating periods of
inbound queue management (Business rules for routing
of Inbound Calls using DNIS, ANI and DTMF) routes calls to agents
most skilled at meeting a particular need, greatly increasing
Recording, Monitoring, Coaching, Conferencing and Text Messaging
lets you know what’s happening in real time and records
and archives efficiently for future use and training.
(Interactive Voice Response) Integration (Inbound and
Outbound) lets contacts navigate easily to find the exact information
(Automatic Call Distribution) maintains inbound queues after Intelligent
Routing has directed the calls to the right group of agents.
Management means you can run several outbound
and/or inbound campaigns together to maximize the strengths of
your agents and optimize your line usage.
Flexible Reporting provides real-time reports
by agent and/or campaign using industry standard Crystal Reports
so you can make adjustments and enhancements as you go.
time Monitoring and Call Centre Management control
the activities of the agents. For example, the Supervisor Station
enables/disables lists and campaigns, controls dialer pacing,
provides daily statistics and produces real-time reports. Supervisors
have control over campaign configuration as well as complete campaign
management, agent monitoring, coaching and recording.