Campaign Management
The Integrated Call Center Solution runs multiple campaigns simultaneously
using an extremely flexible drag and drop user interface. Each campaign
is fully managed from the Supervisor Station.
Supervisors can easily set the calling pace within each campaign
based on keeping the drop rate to a minimum. Each campaign can be
assigned its own unique set of agent scripts and call disposition
codes that agents use when calls are completed.
Campaigns can be run separately or grouped to give maximum flexibility
to campaign management and agent assignment.
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