Seamless Predictive
Dialing
Seamless Predictive Dialing or sequential Preview
or Power Dialing increases agent productivity up to 400% over manual
dialing by allowing agents to speak with live contacts virtually
continuously.
The Predictive Dialer dials out automatically and screens out answering
machines, busy signals, disconnected numbers and no-answers, and
effectively "predicts" when a "live" contact
will be reached and when an agent will be available.
Thus, it enables agents to speak with live customers and prospects
almost continuously, significantly increasing productivity.
Its features include Simultaneous Multiple Campaigns, Agent Scripting/Data
Integration, Preview Dialing Option, On-The-Fly Campaign Configuration
and Record Loading, Agent and Campaign Call-Backs and Separate Campaign
Dial Pacing.
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