Flexible Reporting
Call and Agent Reporting provides real-time reports by agent and/or
campaign using industry standard Crystal Reports so you can make
adjustments and enhancements as you go
Real-time reports can be seen right on the screen at the administrator
desktop displaying information by agent or agent group. These include
average length of call, average wait between calls, percentage of
dropped calls, percentage of connects, and percentage of each type
of disposition.
Using industry-standard Crystal Reports or Microsoft Access, call
center data can be reported on and manipulated to get the information
you require. Reporting can be initiated from any workstation on
the network or off-site via modem.
|