Dynamic Inbound/Outbound Call Blending

The Integrated CT Server can be configured to receive inbound calls and make outbound calls and pass either or both to the next available agent.

Outbound calls are made only when no inbound calls are in the ACD queue. Dynamic Call Blending is particularly useful during periods of decreased inbound activity when agents are available to make outbound calls practically eliminating periods of agent inactivity.

 
 
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